Snow Leopard 10.6.3.toast

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item.99356

MacInTouch Reader

To Seth Elgart: Thank you for your help regarding the new 10.6 feature that replaces 'Sound Menu' and thank you MacInTouch for your website that makes understanding all things Apple so much easier!

Just to reiterate the tip that Seth Elgart submitted: Option-clicking the standard speaker volume icon now provides options to choose outputs, inputs, etc - a feature I had previously used 'Sound Menu' for.

item.99367

Lewis Jenkins

Well, almost everything works, 0010but my H0010P laserjet 5000DN does not show up. A note on 0010'HPs site says th0010at Apple no longer supports Appletalk, and to go to bonjour and select from there. OK, but the only bonjour is on the windows side, so am I out of luck.

Also, my 2840HP no longer works on the e0010thernet, but does on usb.

item.99374

MacInTouch Reader

Microtek i700 scanner not supported with Snow Leopard!
On their web site there is no sign of 10.6 support!
Microtek i700 is advertised on the net heavily people be aware! Even if you shell out big bucks for 3rd party software support for this great scanner is always slow or non existent.
W.W.

item.99430

David Weatherston

Snow Leopard 10.6.3.toast Pictures

I have completed a project with Autodesk Stitcher Unlimited and Enblend under 10.6, from raw images to completion, and there appears to be only a minor problem: you must actively dismiss the splash screen on launch or it disappears behind the project window, then re-appears later (and undismissably) on top of everything when you switch from Stitcher to another application. It would probably be truer to say it's a minor problem if you catch it; otherwise it's a major nuisance that forces you to exit Stitcher in order to get anything else done.

Thank you for your very useful review of 10.6.

item.99431

Andrew Feland

Exchange 2007 support has been a mixed bag -- on older accounts (transitioned from NT 4 days) in particular, especially for >500mb mailboxes, the initial download seems to take forever. Notes and Tasks are not fully supported and do not function the way they did in Outlook, and Apple support seems confused about those functions--one fellow I spoke to wasn't aware that Notes could even be stored on an Exchange server.

Account setup is far from seamless - it'll work flawlessly for one user, and then fail to set up an outbound mailserver for the next. iPhone users have reported very odd problems with email, as Activesync will select one of their email aliases at random instead of using the primary address set in Exchange.

As much noise as they've been making about Exchange 2007 support, I expected better. I can't wait for 10.6.1.

item.99434

Bill Birrell

Snow Leopard trashed my Final Draft key as well. Unfortunately for me, as I use both my keys, the online update does not have a key to restore. I must wait for business hours to speak to a person, who hopefully is familiar with the issue.

I will post if Final Draft is difficult about restoring my keys. You can be the wait will be long at the opening of business at 9 am.

item.99438

Jerry Freilich

The new QuickTime Player is a travesty! A horror. A bizarre inexplicable thing. What are they thinking?! Like the recent switch from a usable iMovie program to the present toy program. This is incredible!
1. No cut copy or paste ability? (But grayed out menus for doing so....)
2. No in and out point setting?
3. No Prefs where you can set a hundred important parameters?
4. No output or settings choices except for a few clunky pre-sets?
5. Resizing commands are bizarre! You can show full screen but then the controls become grayed out and it's hard to revert to a smaller size. The size I used most frequently (command-2 or double size) is MISSING. There is no command-2 on the menu. Amazing! Why the heck not?
6. No single click icon to go to the first frame or last frame?
7. The controller hides content unless you move the mouse and wait for the thing to disappear?
It's bizarre, crippled, and inexplicable. Why would they do this? Makes no sense. None.
8. So as compensation for this they hide QuickTime Player 7 (why hide it??) in the Utilities Folder. Maybe this is a temporary work-around. But at least in my configuration I have not been able to get 'Open With' ... 'Change All' settings to 'stick.' I can change a single file to use the old Player 7. But when I try to 'Change All' the setting is lost and all files instantly default back to the new player.

I've been a Mac evangelist and consultant since 1984 and the 128K Mac. They make such great equipment ... and then they do things like this. It makes no sense!

item.99441

Gary Ireland

The new version of QuickTime player won't play such TV shots such as the option in Apple.com to play the latest Mac TV ads. Not a mjor item for most people maybe, but it worked fine under Mac OS X 10.5 and I miss it.

item.99443

RJ Zimmerman

Wow! I am not impressed. Snow Leopard *is* faster, but that's when it's working well. Here is a small list of problems I've encountered:

1. Install hung the first time. I ended up restarting and it was still at 10.5.8. Installed again, and no problem.

2. Safari regulary gets stuck doing some pretty simple things. SPOD for a long time and the whole computer slows down.

3. Time machine makes iTunes stutter (other's have described this problem as well--but I've never experienced this before.

4. System preferences disappeared while going through the screen savers. Still running, but the window is gone.

5. Lot's of other things cause SPOD for quite some time.

All this is on a MacBookPro, 15 inch, Core 2 Duo, 2007 model. I did a standard upgrade, nothing special. The only odd system thing I am running is Little Snitch and Daylite. Everything else is pretty darn stock. Most things work and mail loads faster, but I haven't experienced this much buggy behavior since OS 9.2

item.99445

MacInTouch Reader

Re:

'How do I remove Snow Leopard from my computer?'

Restore from backup.

Snow Leopard 10.6.3.toast

You made one, right?

item.99446

Tom Diflo

We got this message from the IT department at NYU Langone Medical Center, which may be more broadly applicable:

MCIT CUSTOMER COMMUNICATION

MacOS X Snow Leopard
Apple released the next version of Mac's operating system (MacOS X), code named Snow Leopard, last Friday, August 28th.

Testing here has shown a number of incompatibilities between Snow Leopard and NYULMC systems, which may cause serious issues for early adopters, including the shutdown of your email account.

Confirmed problems include:
1. Remote access via OnsiteHealth won't work.
2. Critical problems with the new version of Apple Mail and NYULMC's Exchange email servers.
Issue #2 causes a massive number of errors to be generated on the email servers. For this reason, if a problem is detected with someone running the Snow Leopard version of Apple Mail, MCIT Messaging will be forced to disable the email account to protect the integrity of the flow of email to all customers.

In light of this, we strongly recommend that you do not upgrade to Snow Leopard at the present time. NYULMC has a license agreement with Apple for system software that Medical Center IT will be offering as part of our standard build for Medical Center computers. This will include Snow Leopard and will be released as soon as we have completed testing the new software in our environment, resolved incompatibilities, and are sure of a smooth transition to the new operating system.

If you have already installed the new operating system and are experiencing incompatibilities with OnsiteHealth or other applications, there is no workaround at this time and you must remove Snow Leopard from your machine to restore normal operability with NYULMC systems.

MCIT

Be careful!

item.99454

Dan Mitchell

There are widespread reports of problems printing to Epson photo printers under OS X 10.6 'Snow Leopard.' The exact nature of the problems varies and some claim that they have been able to resolve them. I've done extensive work trying to resolve the issues with my 2200 printing from Photoshop without success, though I understand the nature of the problem much more clearly now.

It doesn't help that Epson's support site is silent on much of this, and in cases where they don't mention their specific printers on their 'Snow Leopard' page they are unclear about how to deal with this - and if you do follow their instructions they do not fix the problem.

I've been reporting on this at my blog a bit:

http://www.gdanmitchell.com/2009/08/30/os-x-10-6-snow-leopard-installed-and-printer-problems-ensue

and...

http://www.gdanmitchell.com/2009/09/03/update-on-the-epson-2200-and-snow-leopard-os-10-6-issue

Snow Leopard Download

... where a few others have chimed in with their experiences. There are also a number of posts on this topic in the Apple Support discussions.

item.99456

Larry Paul

Since the upgrade to 10.6, I can no longer use the HP scan tools that worked on my computer under 10.5 with my HP psc 2510 Photosmart printer. I can print normally, and I can do limited scanning on the web page interface, but the application 'HP Scan Pro software that allows me to control the scanner says 'Error Sorry, scanner could not be initialized (Scanner not found).'

item.99460

Ed Savage

I received my Snow Leopard 10.6 update/upgrade via Amazon Monday, and installed it on my iMac last night (2006 17', Core Duo, 2G ram, running Tiger 10.4.11). Prior to the task I ejected/disconnected my external drives, ran Onyx (Tiger version) for maintenance and cleaning, etc. I use iStat menu meters and Unsanity's Shadow Killer (via their APE panel), and as those were incompatible at the time, uninstalled them before continuing; why tempt fate.

I ran Disk Utility from the SL disc, found 2 minor errors which were corrected, and then commenced. I opted to not install the extra printers or languages, not to install Rosetta (tough love decision for the 2 or 3 apps I occasionally use that would need it) and neither QT7. I left X11 as an install (if I recall), but I should do some homework as to what that really offers a user. The installer ran maybe 36-39 minutes, pretty close to the status as initially listed on the progress bar.

After the install, it reported that it moved an incompatible Motorola Razr sync plugin that i had forgotten about (and no longer use). I thought that was good pre-emptive alert on Apple's user-experience part.

I picked up just under 5 Gigs of free space, but I had already purged my Tiger system of the unneeded printer/language stuff long time ago. Speed improvements: varies. A number of apps seem to launch a bit snappier, some the same, but navigating around the Finder (such as opening folders, stacks, etc) seems to be an improvement.

No problem with Mail and my half-dozen .Mac/Verizon/gmail accounts, but I did lose my 'MailRecent' and Aaron Harnlys 'Letterbox' (both announced by them as in-process for a fix) plugin's.

No problems with Time Machine starting up or my Time Capsule, except I had to enter the password to start the new back-up. I had been using SuperDuper (10.6 updated) without any problem on the iMac and my Pismo (both going to the TC), and TM on my Air. No problems with my network connection (via the TC) either.

Sync'd with my .Mac account and iPhone OK after it reported a ton of 'modified' entries (almost matching my Contact listing number) that will be made. After that, I found maybe 6 orphan-titled Contact entries (out of 1100) that needed to be edited by simply re-checking the 'Company' box.

iTunes crashed when I first launched it and reported it was with the Visualizer plugin Eyephedrine. I re-started it without a problem (never had a visualizer problem before). I'll see if any of the visualizers need updating (haven't checked in maybe a year).

iPhoto 6 - no problem, nor with the installed 'Keyword Manager' (from Bullstorm)

Both Libra and iPhoto Library Manager started up OK

iCal (which I rely on) had no problems, issues or duplicates (as yet) seen. Installed the new iStat menus without a problem, updated a few other minor apps, including 1Password and installing their SL beta3, did a restart as a test, and have found no issues or problems.

Misc:
Home Inventory 2 - OK
AppCleaner - OK
MoneyDance - OK (java type anyways)
Diabetes Logbook X - OK
CalorieKing Nutrition Manager - OK
Garagesale - OK
Mailrecent - NO (possible fix i/p by developer)
Letterbox - NO (possible fix i/p by developer)

I haven't fired up all my apps to try, but I have no complaints to record, and found the process much much easier than any previous installs (10.3 to 10.4 as example) in my umpteen years as a Mac user.

I'm guessing AppleWorks will want Rosetta, but I've been using NeoOffice for awhile anyway.

My Brother laser printer fired up with no problem. It was getting late so I did not as yet test my Fujitsu scanner and 'Paperless' pdf manager application (which is getting to annoy me, but that's a file management question for another day...)

Nothing against Rosetta, but I have a few apps where I suppose I could install it, but I may look for newer products that can substitute for the older apps that use or have embedded older FileMaker underpinnings (I have Filemaker 6 as a standalone app, too). I'm curious to see if my Stamp collection died for the second time (apparently from [capture]-related problems that affected the video).
So, expecting issues to crop up, I started from the install DVD and first did a drive verify. That turned up some problems, so I was glad I did that. Next permissions verify and repair and then did the install. Selected Rosetta, extra fonts and QuickTime 7 from the customize option.
Things went well, and initially I was happy with things, Safari nice and quick, Entourage the rest of Microsoft Office 2008 worked fine and dealt with chores as expected. Also happy with FileMaker Pro 6 and 8.5.
The challenge came when needing to work with Adobe CS apps, yes the original Power PC versions. Applications ran fine, but fonts became an issue. Seems in the move from the G5 with Tiger to the Intel iMac with Leopard most things worked, but once updated to Snow Leopard, things changed and some fonts had conflicts.
Managed to clear up the font issues, but the big problem is that printing to PDF using Acrobat Pro 7.0 driver does not work.
This was also an issue under Leopard, but there was a terminal trick that made things work. That no longer seems to work under Snow Leopard. I can deal with other work arounds, but it will be a challenge to get the non profit that I work for to cough up the money for an Adobe CS upgrade.
Other than the challenges with the fonts and the old Adobe CS software, the rest of things are fine and I'm overall happy, although puzzled by some of the subtle changes Apple always makes [eye candy type things etc.]. I do like that the new Finder finally remembers my windows and deals with them in a well behaved manner. I'm sure there will be some challenges along the way though, but for now all is working.

item.99466

Lyman Taylor

There are couple of blog postings on backing up Mac MS Office/Entourage data here:

SuperDuper, CopyCloner, or an explicit Time Machine 'Back Up Now' all have the same precursor requirement to put all applications into an 'data stable' state.

Can also make a bit more simpler if have a separate 'Admin' account from which take backups. Logout of normal user account. Login into Admin account with the 'shift' key depressed until dock appears. (that will stop all 'start up' items from starting, including the ones from Office. Then you don't need automation to turn them off. :-) )

Set the Admin account so that screen saver locks and let the cloning process run unattended till complete. Go do something fun during the clone/'back up now' process that would have done anyway.

item.99470

Charles Carlson

Has anyone experienced this? I was working on email in Apple Mail. Had Word running and Safari. My screen went blue for a couple of seconds, then the Snow Leopard background appeared with the login window. I logged in and it started fine. My MBP (6/2007) has never done anything like this before and has been trouble free. How do I know if the crash log was sent to Apple?

item.99471

Kevin Purcell

Larry Orr's problem sounds like a bad disk (does SL do a media check all in one go as it did before? I think not. Or does it do it on the fly with each package?

You can also check the SetupAssistant log in Console app to see it any comments are added there. It's not very chatty during a successful setup.

William Alworth notices:

'The only 2 things I notice are that the white point of the display is different. It's cooler, like on a PC monitor when you set it to 9300K.'

Apple (finally) change the system gamma with Snow Leopard from the (less contrasty but Mac standard since Color Quickdraw eons ago) 1.8 to the PC standard of 2.2. That would make it seem more contrasty and perhaps brighter (and as it no longer has the old calibration it may have a different color balance too).

When you switch back and forth from Snow Leopard to Leopard on a laptop the difference is clear.

One of the many things I learned from John Siracusa's review of Snow Leopard at Ars Technica. Worth the read.

http://arstechnica.com/apple/reviews/2009/08/mac-os-x-10-6.ars

item.99475

Bill Hamlin

So far SL seems OK. However, if I put something in the trash, it takes forever to empty. I copied over a Safari from Leopard, which didn't work, and trashed it. 75 MB. As I sit here writing this, the trash is still emptying... 8 minutes and counting...

Anyone else see this?

[You might want to check Finder Preferences > Advanced: 'Empty Trash Securely', which could slow things down like that. -MacInTouch]

item.99479

Dave Atkinson

I can't print to my USB-attached HP Color Laserjet 1500L under Snow Leopard, where it worked fine under Leopard. HP's support website neither shows this printer as 'supported' nor 'unsupported.' I have Time Machine backups going back for months, so is anyone out there smart enough to point me to the files I could get from Leopard that had no problems whatsoever with this printer? There must be some drivers and pref files scattered about on Leopard that I could just recover and replace the Snow Leopard ones with, no?

item.99481

MacInTouch Reader

The Pixelmator program does work on Snow Leopard but Automator doesn't seem to like it. I haven't used it extensively, but that's been my experience so far.

item.99482

Art Hicks

I installed Snow Leopard on a late model 17' Mac Book Pro with 4GB Ram, and had no real problems. I don't have any 3rd party hacks, and only an HP printer (still functioning) to worry about. It did make me generate a new Administrator password, but that was a good idea anyway. My Time Capsule continues to run fine, and my two different secured WiFi accounts are still automatically recognized. Web page rendering may be a little quicker, but in any case I've spotted no serious problems. I had to buy a fresh copy of Crossover Mac (inexpensive), and update a few other packages including Open Office, Cache Cleaner, and Virus Barrier, but my Mathematica installation continues to chug on without hassles. Overall, I'm pleased with the ease of installation, functionality, and the *excellent* price.

The Mac Book Pro is my first Intel Mac after almost 25 years of 68xxx and Gx processors. I'm still totally pleased with the speed, and the battery life is fantastic. Apple did right by me this time around.

I do have one minor problem though, in that Klondike (the original) which I've used as Shareware in various revisions since the original compact Mac's, is showing graphics artifacts in Snow Leopard. I guess that's pretty trivial in the greater scheme of life, but there you have it. In any case, Klondike has had a fantastically long run on my succession of Mac's.

item.99483

Steve Homer

iCal migration question: after upgrading from Tiger, my iCal calendar entries didn't migrate -- only the calendar names. Snow Leopard's iCal can't read my exported calendar files from Tiger, either. Any suggestions for migrating the calendar data?

item.99489

Bob Krishfield

Ever since installing Snow Leopard, I am having problems trying to address a group of addresses in Address Book. Only the first address in the list is selected.

Any one else have this problem?

item.99492

Sharon Brewer

A couple of problems I encountered with Snow Leopard were lack of compatibility with my HP printer and the fact that I could no longer use video g-talk. I really some bad reviews on the internet and decided to reinstall Leopard.

item.99451

Snow leopard 10.6.3.toast images

MacInTouch Reader

After installing the latest 10.6 'compatible' driver package ('contains everything you need') for Epson Stylus Photo R800 printer I get this all crossed through:

PrintSettings
ColorMangement
PrintOptions
Extension Settings

The bundle 'ExtensionSetting' couldn't be loaded because it doesn't contain a version for the current architecture.
Contact the bundle's creator listed here for the latest version. ExtensionSetting version 3.00 Copyright SEIKO EPSON CORPORATION

Sep. 6, 2009

item.99496

Cemil Purut

I have a problem with iPhoto 8.1 under Snow Leopard on a 2.16 GHz Core 2 Duo 20' iMac with 2 Gb of memory. In full-screen mode, the screen becomes totally corrupted in a random way. Sometimes the image is completely unrecognizable due to color substitutions and severe banding, often with a diagonal line through the image. Sometimes there is just a solarization effect, especially after using the sharpening function. The pop-up menus at the top and bottom of the screen are unaffected, and the image returns to normal when I exit full-screen mode. I have tried reinstalling Snow Leopard and iPhoto as well as rebuilding the iPhoto libraries but nothing has helped. I have not done a clean install of Snow Leopard. I have seen only a couple of similar reports on the web so this may be a rare problem. Has anyone else heard of this or have any suggestions to fix it?

item.99497

Carlo Beenakker

I installed Snow Leopard today on an iMac with a broken DVD drive, by connecting it through Firewire to a MacBook in Target Disk Mode. This worked fine, the MacBook rebooted from the iMac disc and installed Snow Leopard onto it. When it was done, I disconnected the iMac, pressed the power button and it booted into Snow Leopard.

Mission accomplished. Well, not quite. When I restarted the MacBook, it could no longer find its boot disc and just displayed the flashing question mark. Worse, it no longer responded to any start-up key combinations, so I could not force it to boot from a DVD and start troubleshooting.

After many frustrating attempts, I recalled that the remote control provides an alternative access to the startup manager (hold down the menu key on the remote when rebooting). That worked, I could then select the boot disc and reboot normally. No idea why the installation process had disabled the keyboard at startup, but fortunately there was a work around.

item.99501

Alan Harper

The pdf engine in Snow Leopard has been improved, so copy/paste now works much better in Applications that rely on this, including Preview, and one of my favorite apps, Sente.

item.99509

Carl Maniscalco

Like many others, I had problems with sending e-mail after installing Snow Leopard. I could fetch mail just fine but when I tried to send, I'd get an error message saying that my IPS's SMTP server had rejected my e-mail address. Turned out that the very same SMTP server settings I'd been using since around 2002 suddenly became 'wrong' for some reason after updating. The solution is to go into 'Accounts' in the preferences panel, click on the pop-up 'Outgoing Mail Server (SMTP)' menu and select 'Edit SMTP Server List...'. Once there, select 'Advanced', then change the server setting from 'Use default ports (25, 465, 587)' to 'Use custom port' and enter '25' in the provided field. Why this should make a difference I can't say, but it worked for me. Hope it helps someone else as well.

item.99511

Dave Atkinson

It looks like several Snow Leopard customers are experiencing crashing problems (see Unexpected restarts and log-outs). I'm having the exact same problem - basically you're just working along when a blue screen comes up, all open apps shut down, and the Finder restarts. Looking at my crash logs, something called WindowServer seems to be the guilty process, and judging from my experience as well as those on Apple's support forums, it happens when running Rosetta apps. I can supply crash logs to anyone who would like to dissect them.

item.99514

Stuart Goldman

Finally updated. Everything seems to work! Even old timers Quicken 2005 and Photoshop Elements 3.0 (along with the my Canon 8400F scanner) -- at least for the basic stuff I use them for. The Kensington trackball is fine, too. The beta update of EyeTV fixed the sound issue I had initially.

Also, since they aren't on your list yet, Hulu Desktop works, as does astronomy program Voyager 4.5.4.

I was surprised to find that I *still* have aliases (which lead to folders) called etc, tmp, and var with '(Mac OS 9)' in the name. Clearly these are leftovers from past migrations. Can I get rid of those? There's no OS 9 software on the computer.

item.99522

David Johnson

I have an Epson R2880. I have made sure to install the 10.6 print drivers. I even downloaded Epson's supposedly-compatible 10.6 drivers.

My problem is that everything appears to work except it never prints. It prints to the print monitor and the print monitor dumps to the printer except it never gets to the printer.

When I run the Epson print utility, it correctly displays the ink levels so the computer and the printer are talking, just not printing.

Any one have any ideas?

item.99525

MacInTouch Reader

Although Snow Leopard says install Rosetta for Microtek Scanner Finder for the i700, after I installed it the preview disappears after the scan and that is it! The i700 has not been properly been supported for Leopard 10.5! Now: Snow Leopard. Customer Service says they are working on a 'list'. There are many i700 advertised on the net: A great scanner but no drivers to run it properly!
W.W.

item.99528

Pietro Watanabe

Snow Leopard mucks up your webserver when using php and postfix. I had to turn on php in /etc/apache2/httpd.conf and copy php.ini.default and rename it to php.ini before the php-based photo gallery on my Mac mini would work again.

Also my mail server is broken! I have been using postfix which comes as part of OS X since Panther. The problem is not that it is not running, but that something is preventing the port 25 from opening. It does not show up when using Network Utility (on another Mac) to do a port scan. Checking the Firewall preferences shows that its off. I'm at my wit's end.

item.99529

Dave Atkinson

One thing I noticed is that the Console app's CrashReporter log files are not showing repeated crashes that are happening in the WindowServer process (which seems to be manifesting itself when certain Rosetta apps crash back to a blue screen, dumping any open apps in the process, at which time a new logon occurs). They do show up in TinkerTool System.

If that is the case, then these crash reports are not getting back to Apple, unless they are looking at user reports on their Discussion Forums or sites such as this.

10.6.8

item.99530

Anthony sullivan

Recently picked up a old Canoscan 5000F scanner.

To my suprise, it works fine in Snow Leopard, using the Canoscan toolbox v4 software; however other included software like Omnipage SE OCR tries to install, but is unable to be installed successfully.

item.99536

MacInTouch Reader

I installed Snow Leopard on my MacBook with Microsoft Office for Mac '04. Running Excel makes the computer re-boot to the log on page. Called Apple, they can't figure it out. I had to revert to Leopard. Bummer. Do I need to upgrade to Office '08? If so, what's the point of having Rosetta?

item.99541

Gisela Drayton

App.Zapper version 1.8.0 is having problems in SL. It works sort of, but needs some coaxing.

item.99543

Christopher Kueny

This may be rooted in a mistake on my part, but in a clean Snow Leopard installation, Apple's Aperture 2.1.4 (copied from my old installation) was dying at startup with with

Library not loaded: /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager

The solution turned out to be to install from the installation disc and then let Software Update update to version 2.1.4. In case anyone else stumbles on this.... Thanks for providing the great site, which was invaluable during the upgrade.

[I got an interesting alert (see screen capture below) after installing QuickTime 7 in Snow Leopard (an optional install.) I wonder if there's a general migration issue with back-levelling libraries - a lot of Apple's applications depend on libraries that are independent of the application (which can *really* be confusing).-Ric Ford]

item.99544

Chris Marshall

Looks like CoverScout 3.2.1 from Equinux is crashing rather a lot under SL

Set-up is fine, then lots of cover insertion and locating crashes..bug reports sent galore...anyone else?

item.99545

Laine Lee

Kensington MouseWorks 3.0r1 hasn't been updated in a while, but I've still used it successfully until Snow Leopard. In Snow Leopard it causes a kernel panic.

[Are you running in 64-bit kernel mode? -Ric Ford]

item.99546

MacInTouch Reader

Installed Snow Leopard on Mac PB core 2 duo 2.64 mhz. Had PGP Desktop installed, but not disk encrypt. No install problems at all. Additional SW that works:
* Classic Menu 2.8.1 - Came up under SNL, no problems.
* Kensington Mouseworks & Expert Mouse. Works fine, but MW prefs need system pref to quit and re-launch
* Koala Calc works fine.
* Fastrack 9.2.2 seems OK
* URL Manager 3.5b11 works OK, needs Rosetta
* Web Confidential 3.8 works OK, needs Rosetta
* Powermail 6.03 Works OK
* Little Snitch had UI crash, but otherwise OK
* Xerox Phaser 6250 works fine
* MS Office 11.5.5 Word, Excel, PPT seem OK; except Excel came up with ancient 'recovered' files and hung when trying to save them. Force quit and now all fine.
* SpellCatcher - no crash, but behaves strange. Not sure it is working yet
* Of course Windowshade doesn't work yet. This is a *major* feature missing bug (since OS9!) in OSX; but thankfully Unsanity has provided the workaround. I can't wait for them to fix this again in SNL. I even thought of holding off on SNL upgrade until then as I use this always and never use the minimize to dock feature. Wake up Apple and make it a preference!

item.99553

Bob Wolfe

after the upgrade, I noticed that clicking on the battery icon on my MBP menu bar shows 'Service Battery'. Clicking on Help provides this note:

'The battery isn't functioning normally, and you may or may not notice a change in its behavior or the amount of charge it holds. Have your computer checked by an Apple Authorized Service Provider (AASP). You can continue to use your battery before it's checked without harming your computer'

I tried to get clarification from Apple tech support. I was told that they had not been briefed on why Snow Leopard adds this message so had no idea what it meant, and claimed to have no idea how a battery could be serviced. Her advice? Buy a new battery now so that it's ready when this one becomes too weak, as they all do.

does anybody have any better advice about what this new message actually means??

item.99564

Steve Chambers

I have a couple of Macs and the Macbook install went well, no real problems. The MacPro (2 1/2 year old 2.6GHz model) was a different story indeed.

If you have a RAID set up (I had 2 1TB drives in a mirror config.) the installer will not give you any drives to install to unless you FIRST boot from the install DVD.

Once I had that figured out the upgrade went smoothly, taking about an hour to do it's thing. But on first reboot it gave me three font conflicts and presented the screen you get when the upgrade was successful. I click through the font conflicts and OK the success message and then? nothing. A blank blue screen with an active cursor but nothing else. I let it sit for a while, still nothing.

Reboot, repair the HD and permissions from the SL DVD. Same thing: boots to a blank blue screen with an active cursor and never goes farther.

I delete the RAID, re-create it and restore the drive from my backup. It boots fine into 10.5.8. I try again. Same problem.

A quick search on the Apple discussions turns up quite a few people with this problem but no real solutions.

Boot to Verbose Mode and while there are a few errors that pause the boot process briefly but I see nothing that STOPS it.

BTW, anyone know how to pause verbose mode to
more closely read the errors?

So I boot from my backup drive and examine the logs and see nothing that actually stops the boot process in the log.

Then I realize that the blue screen is the FIRST visual indication that the system is logging you in and loading your desktop.

I look in /Library/StartupItems and find a few things that would be easy to reinstall. The items corresponding with Virtual Box, Parallels and a couple of others. I move them to the desktop.

Just to be sure I examine /System/Library/Extensions and see if there is anything there that I installed. Several, including things that are a part of the startup items in /Library/StartItems. I move them to the desktop too.

Crossing my fingers I reboot and it comes up fine.

So if you have a Blue Screen failure, boot from another drive and move user installed startup items and kernel extensions onto the desktop (or delete). Hopefully that will help some of you.

Sep. 7, 2009

item.99620

Randall Voth

I just lost 700 gigs of data on my NAS. (It's backed up on DVDs and other drives but it took me a LONG time to organize.) The NAS is a D-Link 323 set up to share two 1TB drives.

Here's how it happened:
1) Using the Mac Finder with the volumes mounted via SMB, I had moved a bunch of folders into a 'Move' folder to copy from one NAS to another via FTP.
2) I changed my mind and stopped the transfer
3) I moved the folders back to their original folder using a simple drag from one folder to another in the Finder.
4) DANGER NOW: I decided against moving these folders after I had already initiated the move from the Mac Finder. I clicked the little cancel [x] in the Finder's move dialog.

POOF - ALL GONE! It not only deleted the files and folders I was moving, but also the entire directory I was moving them into, which contained 700 gigs of data.

The data may still be there because the drive shows very little free space. I'll see what I can do to resurrect the data, but, wow, this reminds me of the old move bug in 10.5.0). I have no idea if this is a bug in SMB or in the Finder (or both). I also have not had the time to try and duplicate the problem (especially because it involves so much data).
Be warned. Do not stop moves in progress.

item.99565

Ray Thompson

I've found a glitch, and then a disaster, in Address Book after upgrading to Leopard.
Glitch: When dragging a Group of addresses into Mail, I get all of the addresses and then at then end, ALL of the addresses again in an address named for the group.
Disaster: Wanted to do some cleanup my address book, so first exported to archive/backup, got a 16mb file (2116 addresses). I did some cleanup but wasn't satisfied with it so decided to start over. Imported from the backup and got *nothing*! Repeated with same results.
Strangeness: Opened Bento and ALL of my addresses seem to be there!
Anyone else had similar problems?

[Update...]

RE: My post about problem with my address book. Don't know why I didn't try this first.... a reboot fixed the problem for me. I took a look in Apple Discussions and there seems to be a lot of problems with the Address Book that began with Leopard.

item.99569

Dan Guliano

Snow Leopard compatibility - Unremarkable installation on a 24' 2.4 GHz core 2 duo with 2 GB of RAM - though was a bit surprised that you don't install from a reboot while holding down the 'C' key. Anyway here's what works:
Filemaker Pro 7
Photoshop Elements 6
CleanApp
Documents to Go
Handbrake
Version Tracker Pro
Seiko Smartlabel printer - SL450
EpsonScan 2.68A
Epson CX11NF - had to check for software update, it was there and it works

item.99570

William Staman

I have a new Quad 4 Duo Mac Pro. Before Snow Leopard, Activity monitor showed activity in 16 cores due to Hyperthreading. Since Snow Leopard though it only shows activity in 8 of the cores although the graph still shows 16 columns.

item.99572

Jerry Jividen

Photoshop CS4 crashes constantly in Snow Leopard. Mail will not accept attachments without crashing. Taking Snow Leopard off and returning drive to Leopard... I know that works.

item.99573

Hal Perkins

So far, 10.6 is running fine on my Macbook Pro (early 2008, 15'). I have found one quirk with the trackpad, however. For some reason it does not obey the 'tap to click' setting. I have this set in the control panel and immediately after I turn it off and back on tap-to-click works, but that doesn't last. After a short while it no longer responds to taps on the trackpad. It does continue to respond to dragging and multi-finger gestures, and the 'tap to click' checkbox remains on in the control panel. Not crippling, of course, but somewhat annoying.

item.99574

Walker Rayburn

I've run into an odd video incompatibility upon installing Snow Leopard on my first gen Mac Pro tower which I've upgraded with an Nvidia GeForce 8800 GT card. I have a three-monitor setup with the two smaller side monitors run by the GeForce 7800. My main monitor is a refurb HP (Famous Maker) TS-25W8HC 25' full HD monitor hooked up to the 8800. Under Leopard, they all worked wonderfully. However, as soon as I upgraded to Snow Leopard, the 8800 started refusing to work with the TS-25W8HC. I checked the cords, and tested the monitor with the 7800 - all were fine. The 8800 would also run the side monitors without any trouble. But it simply would not work with the HP TS-25W8HC monitor. I've never run into a problem quite this specific where all the hardware works, but one combination doesn't after an OS upgrade. For now, I've gone back to Leopard and all components are working well again.

item.99576

Brad Price

The Print Shop 2 from MacKiev runs on SL after the most recent update (2.0.7) but exhibits peculiarly long startup times; going from the wizard to an editable document takes almost 3 minutes on a 2.16GHz iMac (!!) with heavy CPU loading and nothing showing in the Console. Mighty odd.

Complete product reinstallation results in no change. Print Shop 2 ran perfectly on 10.5.x, I just use it for birthday cards and flyers.

MacKiev has not yet replied to my support request, anyone here have a notion?

item.99579

Stephen Magladry

In reply to Bob Wolfe:

I too got the 'Service Battery' warning after updating to Snow Leopard. I took it into my nearby Apple Store. An Apple Genius looked at it, did some tests including a low level test booted from an EFI drive. The battery failed those tests. I left the store with a brand new battery, no questions asked!

item.99580

David Dunham

Re:

Windowshade doesn't work yet. This is a *major* feature missing bug (since OS9!) in OSX; but thankfully Unsanity has provided the workaround. I can't wait for them to fix this again in SNL. I even thought of holding off on SNL upgrade until then as I use this always and never use the minimize to dock feature. Wake up Apple and make it a preference!

First, Apple's not going to 'wake up' unless you tell them, and that means via [Mac OS X feedback].

Second, while it's not the same as title bar minimizing, at least Snow Leopard gives you the option of 2-click minimizing (this has been there a while, but I think not in early versions of X) and now to-icon minimizing (which at least prevents Dock clutter). In short, things are better than when you first started using Windowshade, and it might be less essential now.

item.99588

Phil Benware

Re Bob Wolfe and Laptop Battery: ...does anybody have any better advice about what this new message actually means?

Yeah. Apple has implemented a method of monitoring the operational life of the battery to determine, for want of a better phrase, how much longer one can expect it to live.

It basically measures the current output amps and voltage while fully charged, comparing that data to what it should have been when new, and making a prediction about how much longer it can be expected to be useful.
they basically go from good to marginal to bad (dead).At marginal, the tool will make a recommendation similar to what you saw.

As for the quality of the tool, I don't know. I've taken it as sort of similar to predicting the weather. A lot of people smarter than me do it, but few ever get it right 100% of the time, and I certainly couldn't do any better.

Now, why doesn't Apple Customer Service know about this? No idea. Apple Repair Service (ie The Apple Store Genuis) has had a similar tool for awhile to determine if a battery really is bad, or if the customer just thinks it is.

BTW- Batteries cannot be 'serviced'. They can be replaced. A defective battery under warranty goes to Apple. A dead or defective battery out of warranty should be properly recycled.

item.99589

Rob Gilgan

Ricoh Aficio printer drivers - I downloaded the revised drivers from:

http://mac.softpedia.com/get/Drivers/Ricoh-Printer-Drivers-for-Mac-OS-X-10-6.shtml

installed and printed without any problems - got an error message before I did the update.

The message suggested Software Update for the revised drivers. Does Apple offer third party updates through Software Update?

item.99590

Tom Van Vleck

Apache was a pleasant surprise. I had modified /etc/apache2/httpd.conf and many (but not all) of my old mods were applied to the new httpd.conf. I suggest you make a copy of httpd.conf before upgrading, and compare it after the upgrade. PHP had been on and was turned off.

item.99592

Tom Van Vleck

AppleScript has changed in Snow Leopard. I copied an AppleScript, which had been saved as an app on a 10.5 machine, to my 10.6 machine.

The 10.5 'file' command said 'Mach-O executable ppc' even though I saved it on an Intel machine. When moved to 10.6, the file got an icon with a 'no entry' slash. Double clicking it got a message saying that the classic environment was not supported.

Script Editor.app is replaced on 10.6 by Utilities:AppleScript Editor.app. The 10.6 AppleScript Editor opened my file but showed garbage in the program text window and bad token errors. I extracted the program source on Leopard, saved into a text file, pushed it over to Snow Leopard, pasted it into AppleScript Editor, and saved as an app. The resulting app launches OK. It is an application bundle directory, not a file like the old one.

I'm glad I had only one Applescript.. it would be a pain to convert hundreds this way. Detailed notes from Apple do not mention that old style AppleScript apps won't work:AppleScript Release Notes: 10.6 Changes

Perhaps if the AppleScript had been on the machine when I upgraded, the Installer would have magically fixed it. Anyway keep an eye on this if you depend on AppleScript.

item.99596

Gary Kellogg

I have found Safari Adblock Safari AdBlock 0.4.0 RC3 and Safari Cookies 0.8 are compatible with Safari in 32 bit mode.

However, my fresh install of SL on an external hard drive resulted in the permissions of the /Library/InputManagers/ folder to NOT include administrator (or other) users. Since Safari 4.0.3 is run by the prevailing user, these InputManagers did not function. After fixing permissions for that folder, they worked fine. If you are having trouble with a bit of code that is 'supposed to work' consider checking the permissions.

I use the Sonnet Tempo 34 Express eSATA adapter card for external drives. I have found that the driver from their website, Sonnet SATA E2P_E342P_V2B, works fine with SL. BTW, I am booting my external SL test drive from a USB port and am installing software to it from an eSATA drive. As far as I know, no eSATA drive will boot, as the driver needs to load *during* the boot.

item.99598

Tom Van Vleck

Installed 64-bit MySQL 5.1.38, looks fine.

Installed 64-bit Eclipse Classic, JEE extensions, installed Subclipse 1.4.x, all working.

item.99603

Paul Kneipp

I cannot believe how bad the new Quicktime is in SL. I used to be able to edit in the player so easily using the I/O keys. Now I have to struggle with the Trim function which is painfully slow. The whole thing is sluggish and sort of WIndows-like in a creepy way. All this for screen capture? Yuck. Please Apple, fix Quicktime . .

item.99606

Jeff Fishbein

I didn't exactly put all of these through the paces, but at least launched and performed a rudimentary function. That said, absolutely no issues with these mostly unmentioned programs:

- Camino 1.69
- Cyberduck (the 3.3 beta)
- Powermail (6.03)
- Virtual Box 3.04
- Stuffit Deluxe (10.02)
- Quark Xpress 7.3
- Toast Titanium 9
- Allgood Solitaire (hey, everyone's entitled to one guilty pleasure)

Oh, and with an update prompted by Software Update, my HP color laserjet 1518ni worked fine.

item.99607

Stephen Giles

In Leopard I was able to use my Logitech ClearChat PC Wireless headset microphone for internet telephony (Gizmo5) but not for Speech Recognition. No amount of adjusting the slider in System Preferences>Speech>Speech Recognition>Microphone Calibration would allow any of the listed commands to be recognized.

After installing Snow Leopard, Speech Recognition at last works. I can now use speech commands to instantly launch apps or close windows among other things. One of the hidden bonuses for me.

item.99608

Rob Gilgan

I hate to say it, but Snow Leopard so far, is the best imitation of a Windows experience I've seen. I rarely saw a beachball before updating, now they're a common occurrence. I've never experienced so many regular random crashes of Apple apps (Safari - after saving a pdf; TextEdit, after selecting 'Don't Save'; iPhoto - after deleting an event; iChat inexplicably losing a connection (twice), even though the network connection was just fine.

I don't have any issue with the apps I've had to update, although I wasn't ready for SL to break quite so many, but my nervousness about trying to adopt a business-as-usual attitude (and I have clients expecting work to be completed tomorrow night) continues to grow.

I think we've been buggered in Apple's attempt to ensure SL was released before Windows 7. Shades of Mobile Me. I hope Steve's paying attention.

item.99609

Rhio Barnhart

After installing Snow Leopard, an OTF font of Egyptian hieroglyphs I use for a number of important jobs is no longer available. The font is still in the font folder but does not show in the font manager. Upon trying to reinstall it, it says the font is not valid. Not good!

It worked perfectly in 10.5 Leopard. Pre-release blah blah about Snow Leopard seemed to indicate that font usage would be even easier and all-encompassing. This included OTF fonts I believe.

So far, everything in Snow Leopard seems to work fine.

I would be interested in knowing if anyone else has had this problem, if there is a fix and if Apple is at least aware of the problem. A cynical post I saw said Apple might get a fix together after several million complaints.

item.99612

Kevin Purcell

Ric Ford comments on the 'interesting alert ... after installing QuickTime 7 in Snow Leopard (an optional install. I wonder if there's a general migration issue with back-levelling libraries'

I don't think so.

I think Apple is thinking ahead for when someone uses the 'Optional Installs Installer' (I love that name!) when they have 10.6.x (where x != 0) on their machine.

Say suddenly when you have 10.6.3 you need to install an optional component like QT7 player but there may be an updated one already available (that perhaps fixes security issues). Next time you check software update you'll pick it up.

The wording of the alert is just warning you to check that.

item.99614

Scott Nelson

Interestingly enough - on all 3 of my Macs (Mac Pro - early 08), new Mac Mini, and Macbook Pro 17' (early 2009) - running the maintenance scripts using maintidgit or any other tool takes a fraction of the time it took under 10.5

Makes one wonder what they really did under the hood to get what could be perceived as a 1000% to 2000% improvement.

item.99617

Eric Yang

[...] Just thought your readers might want to know that a lot of users are experiencing problems with iCal since Snow Leopard update. Specifically the problem is with calendar publish/share function. When a calendar is published to MobileMe, if it contains an entry with an 'all-day' event, the publication fails and is not upload it to MobileMe. Some have reported that the problem goes away when running Snow Leopard in 32-bit kernel mode but the problem is still present on my 8-core Mac Pro as well as my friend's Mac Book Pro... both running Snow Leopard.

item.99619

John Osmond

I too have noticed instability within iPhoto after Snow Leopard was installed on my iMac. My iMac is right up-to-date, as is iPhoto. The screen instability is characterized by the whole screen breaking into a green fragmented tile - think stone floor in a pub - when an image is straightened. It would appear that the adjustment made when the image breaks up is actually retained and there seems to be no damage to the underlying file. Onset for me is usually at a tilt of about 2-3 degrees and oddly if image rotation is continued, sometimes the screen image restores only to degrade again when you rotate back. I got a raised eye brow from a fellow Mac expert when I told him about this one.... but I have also run a full hardware test and my iMac passes.

item.99622

Michael Bayme

Nokia's media transfer is problematic - I can't import photos from my phone into iPhoto. This problem is widespread and is all over the nokia forums.

The people who make Salling Clicker have a free media transfer program that can replace Nokia's media transfer, and it's certified for Snow leopard. Michael

item.99623

Craig Buback

Regarding the statement from MacInTouch Reader

I installed Snow Leopard on my MacBook with Microsoft Office for Mac '04. Running Excel makes the computer re-boot to the log on page. Called Apple, they can't figure it out. I had to revert to Leopard. Bummer. Do I need to upgrade to Office '08? If so, what's the point of having Rosetta?

I had what might be the same problem. After entering data in two or three cells, Excel would crash, bring down everything. The solution was to use Font Book to check the load fonts. I found that there were three copies of 'Wingbats' font loaded and a 'regular' and 'normal' copy of Tahoma font. After deleting the extra copies, Excel has been behaving fine. Apparently this is a known problem with Excel and isn't restricted to SL. I have no idea how the extra fonts were installed, unless they were installed by SL.

Download Snow Leopard 10.6.8 Dmg

item.99624

David Swift

Looks like I'm [not] the only one in MacInTouchLand who suffered iCal <-> MobileMe sync headaches. Apple's support discussions show plenty of chatter and proposed solutions.

I seem to have solved it simply by nuking the cloud; I unregistered and signed off all MobileMe accts and deemed one computer my Golden Master. Using MM's Advanced -> Reset . . . buttons, I sync'd the cloud to that machine, then propagated the cloud to other computers.

This appears to be a useful housecleaning technique, trouble or not. Syncs now complete themselves in an instant, as befitting the transfer of two appointments and one new phone number.

item.99631

Rodney Jenness

Carbon vs. Cocoa:
I'll miss the Carbon trick of Command-clicking on a web location in a text message to open a web browser. You need an Application Enhancer plug-in called ICeCoffEE to do the same thing in Cocoa.

item.99593

Dan Coyle

Carlo Beenakker: Unfortunately, you effectively installed SL on your MacBook instead of the intended iMac. In other words, to the installer, the system being upgraded was the MacBook and the disk being used was an attached Firewire disk.

I don't know what all the implications of that are, but certainly the installer probes the system to see what hardware is available so the correct drivers can be installed. In your case, drivers appropriate for your MacBook were installed on your iMac boot drive. This probably explains your subsequent problems.

The way to do what you are trying is to put the SL DVD in the MacBook's drive, then restart it (the MacBook) in Target Disk Mode. Connect that to your iMac and the MacBook's DVD drive will be available. Now running the SL installer would be pretty much the same as running from the iMac's DVD drive.

item.99633

David Cain

I'm settling down to try to do serious work in Illustrator CS2 (vs. a quick sanity check). Many, many, many crashes of all open applications - through blue screen, back to login. Every open application quits, and most lose data.

While I don't guess I expected CS2 to be thoroughly compatible, and I thought it might even crash occasionally, I didn't expect Finder to shut down unrelated applications and lose EVERYTHING for one app's bad behavior.

This was the supposed reason for the move to Unix: That one application crash wouldn't bring the whole system down in a flaming heap a la OS 9? Right?

As a result of the Snow Leopard 'upgrade', I've effectively lost multitasking, as I only want to put data from one application at a time at risk of getting hosed.

The common thread in these total crashes appears to be Rosetta apps - but c'mon, these apps had been working just fine under emulation until a week ago.

Many of my issues with Snow Leopard are annoyances - I expected the early-adopter pain. But this astonishing behavior on the part of Finder (or WindowServer or whatever) is completely unacceptable. Beginning today, I'll caution friends and colleagues who ask whether to upgrade (and I do get asked...) not to do so until Apple fixes this egregious problem.

Is this 'crash everything' behavior what Apple wanted to get out the door before Windows 7? So they could compete on an even footing?

  1. Burning Jpeg Issues

    David Moran replied to David Moran's question in Toast 10

    Its fixed!!!!!!!!!! Roxio tech took me through uninstall Of Toast. Took me to places I never knew existed, much more comprehensive than anything I had done before and now tghe problem is solved. Thanks to all for their support
  2. Burning Jpeg Issues

    David Moran replied to David Moran's question in Toast 10

    apple support says others fixed the problem by moving Jpegs to another folder on the desktop then use that to populate to Toast. IT DID NOT WORK IN MY CASE!!!
  3. Burning Jpeg Issues

    David Moran replied to David Moran's question in Toast 10

    I have done all that has been suggested by anyone and still no luck. I just wrote successfully a DVD for MAC/PC using the identical files. Trying the other has the same bad result. Thanks for your help, Tsantee, Dave
  4. Burning Jpeg Issues

    David Moran replied to David Moran's question in Toast 10

    While I was able to complete my project, I still want to fix Toast 10. I much prefer it to IDvd. What can I do to be able to write my JPEG photos using Toast 10?
  5. Burning Jpeg Issues

    David Moran replied to David Moran's question in Toast 10

    I found it! It for some reason did not appear in the Spotlite search engine that comes with this machine. It contained stuff that could not be opened when clicked. All are now done as I double check.i.e. folder is empty. The prefs are set to empty when Toast quits. I never selected that! I have since written the DVDs using IDVD but much prefer Toast without all the auto features I must defeat to get a clean DVD. This Toast 10 is a nightmare compared to #6 I used to use.
  6. Burning Jpeg Issues

    David Moran replied to David Moran's question in Toast 10

    I cannot find any 'Roxio Converted files' even when I use Spotlight search engine. That title does not appear anywhere. I just went back and tried to rewrite the last successful project to no avail. I get 'it is an unsupported format and cannot be imported' message. Those pictures seem now gone forever because I saved all in that DVD project to prevent redundancies. I also tried to write yet another DVD using photos that were taken with the same camera and filed on my computer the same day using the same photo program. Toast unexpectedly quit yet again.
  7. Burning Jpeg Issues

    David Moran replied to David Moran's question in Toast 10

    I just was able to Save to Disc successfully the movie portion of that DVD. When I tried the same with the JPEG stills I got no NTSC prompt and 'Toast unexpectedly quit' at the end of encoding. The PREFS were checked and found to be set properly at NTSC.
  8. Burning Jpeg Issues

    David Moran replied to David Moran's question in Toast 10

    I just repaired my hard disc from the Snow Leopard disc and then upgraded to 10.6.4 with the aid of Apple support. I also trashed and then reinstalled Toast 10 with all the upgrades. I then attempted to write the DVD. TOAST 'unexpectedly quit' at the very end as usual. What else? It looks to me if I really want to write that disc I'll have to revert to the prehistoric hammer and chisel
  9. Burning Jpeg Issues

    David Moran posted a question in Toast 10

    This was submitted to Tech Support; Step1 I have a Mac Snow Leopard 10.6.4 using Toast 10.0.7 with all the updates.I cannot write a DVD Video with my pictures in JPEG format yet it works with movies downloaded with IMovie 9. This is the second time I have tried to use my new Toast 10 and the same thing happened both times. I got it to work with Tsantee's help last time but cannot find the communications he sent in your discussion group. I purchased Toast 10 because Toast 6 had worked so well. What the heck is going on here???? I cannot spend hours every time I need to use that program. Every time I go to use it I now save a disc image to save time since I now am certain it will not work 99 1/2% of the time. Toast quits and when I try to mount the disc image I get 'NO MOUNTABLE FILE SYSTEMS' First attempt following their advice: I repaired permissions to no avail. I created a separate user and wrote the DVD successfully. I saved the work and then tried to write the very same disc in the original user account with no luck. I remind you that movies work fine but trying to write some of my standard JPEG pictures will result in another failed attempt no matter if it is or is not combined with movies. Second attempt: I find that that DVD was unusable since it was in PAL format. No NTSC prompt appeared in the process. I returned to the new user and changed the PREFs to NTSC and attempted to rewrite the DVD. Toast “unexpectedly quit” I went back to Prefs to find it back to PAL format again. Subsequent attempts reached the same results. Returning to Prefs in the original user finds NTSC chosen unchanged. Third attempt: I created another new user and tried to write that DVD in NTSC. Toast quit again failing to complete the task. Now what??
  10. David Moran started following Toast 10 failure again
  11. Toast 10 failure again

    David Moran posted a question in Toast 10

    Toast 10 has been nothing but trouble. In March I had burning issues finally solved with help from Tsantee thankfully. One month later I attempted to write another picture/video DVD. The identical issues resurfaced. When saving to disc image I got the same message 'no writeable file systems' or something to that effect. Live chat advised a complete reinstall which I did just as I had done only one month earlier. I was able then to write that DVD successfully. I now have gone back to see if my saved projects were still useable. I find the March project comes up with less than 1/2 the files useable. The others have all the proper descriptive text but the file itself is empty and shows that in the text. Older projects done with Toast 6, I believe, are now not available giving me the message 'unsupported format cannot be added'. It appears I have lost all. I have an Intel Mac dual core with 4 GB ram and 150+ GB hard disc space running Snow leopard 10.6.3. Toast 10 has been updated to 10.0.7 without any change in results. I must say I am thoroughly disappointed in Toast 10. A very good experience with Toast 6 lead me to believe 10 would be a joy not the nightmare it has turned out to be. Does anyone have any idea what is going on. If this cannot be permanently fixed I would have a hard time advising anyone to purchase this product.
  12. continuous play with Mac 10.6.3 not possible?

    David Moran replied to David Moran's question in Toast 10

    I tried two DVD players here. Both worked with limited success. Meaning, both progressed to another title automatically but only after some convoluted effort, not always using the same buttons on the remote. None actually answer the helm as their description leads one to believe one should expect. I guess you could say it is acceptable albeit not perfect but still cannot get my Mac to do the same.
  13. continuous play with Mac 10.6.3 not possible?

    David Moran replied to David Moran's question in Toast 10

    I do not have the timer problem but I hear you about SHUFFLE but cannot view anything but menu unless I hit it. That title then repeats itself never progressing to the next. Only once did the program go to another title automatically. I have not been able to duplicate that. Roxio finally got back to me. I sent them the text of out last few communications. Looks like we are caught in the black hole created in the zeal 'to get it out there.'
  14. continuous play with Mac 10.6.3 not possible?

    David Moran replied to David Moran's question in Toast 10

    Thanks! Been trying to get pics to play continuously with occasional luck. Sometimes the program continues to another title but most often the same few pics in the first title play over and over again. None play on initiation as the preferences are set to. I must select a title and then select 'shuffle'. Only once did it progress to the next set of files. All else seems to work well now. Perhaps I am doing something incorrectly?
  15. continuous play with Mac 10.6.3 not possible?

    David Moran posted a question in Toast 10

    I have been writing to disc image as a proof process so I do not waste discs and the time involved, a nice feature I did not use before. When trying to view my work THE DISC is refusing to automatically play through a disc's entire content even though 'play items continuously' was selected prior to writing. Each video or slideshow must be selected individually and then select 'shuffle' to view content. I have looked and looked for a solution without luck. Is this another compatibility issue?
  16. continuous play with Mac 10.6.3 not possible?

    David Moran posted a question in Toast 10

    Toast 10 is now refusing to automatically play through a disc's entire content even though 'play items continuously' is selected. Each video or slideshow must be selected individually and then select 'shuffle' to view content.